Filed under: HDTV, Home Entertainment

Far from being the first time Time Warner Cable has upset its subscriber base, the Los Angeles city attorney’s office is pulling a Dee Snider and refusing to take the carrier’s lackluster service anymore. In a 25-page lawsuit, the city is alleging that the operator “caused major havoc and distress” two years ago when it “failed to live up to its part of the franchise cable agreement requiring that a company answer subscribers’ calls within 30 seconds and begin repairs of service interruptions within 24 hours of notification in 90% of its calls for service.” The suit claims that no more than 60% of customer calls were answered in time, and cable / internet service was said to be “so intermittent and inferior in quality that it was not much better than no service at all.” Not surprisingly, TWC representatives chose not to comment on the whole ordeal, but the outfit could face civil penalties of tens of millions of crisp US dollars in the case. Should’ve picked up the phone, TWC — it would’ve been easier than picking up this tab.

[Image courtesy of Web 2 Concepts, thanks Scott]

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Filed under: Home Entertainment, Wireless, Networking

Shortly after hearing TiVo’s top dog speak of a “whole home model” to reduce the amount of STBs required for entertaining individuals in various rooms, along comes Time Warner Cable’s chief executive talking up some innovation of its own. We’ll be frank — we’re not entirely sure what Glenn Britt is getting at here, but through a broken series of quotes, we’re led to believe that the carrier is prepping some “equipment” that will easily bring internet content to TVs. Not like there isn’t a perfect solution for this quandary already, but we digress. Specifically, he mentions a ” new wireless cable modem that will allow you to network everything in your house,” which is about as broad / vague as you can get. Nevertheless, it’s enough to keep us watchin’, though we can’t say our expectations are extraordinarily high. [Disclosure: Engadget is part of the Time Warner family]

[Via eHomeUpgrade]

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Filed under: HDTV, Home Entertainment

We realize what day it is, but we’re pretty certain the FCC isn’t messing around on this one. Right on cue, regulators have “approved a rule that would ban exclusive agreements that cable television operators have with apartment buildings, opening up competition for other video providers that could eventually lead to lower prices.” The move was apparently “unanimously approved,” and Chairman Kevin Martin went on to say that there was simply “no reason that consumers living in apartment buildings should be locked into one service provider.” Not surprisingly, a spokeswoman for Comcast proclaimed that “many consumers were likely to wind up paying more for services if the FCC’s interference in the competitive marketplace stands,” but it’s fairly safe to assume Verizon and AT&T see things very differently.

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