July 31st, 2008 by
Filed under: Portable Audio
If you woke up this morning worried about what Yahoo! is planning to do for its Music Store customers who are about to be left in the lurch with its DRM server shut-down, have no fear. Yahoo! has announced that it will offer customers coupons or refunds for those songs you bought. Basically, you’ll get a coupon that you can use at RealNetworks Inc.’s Rhapsody download service. Their songs, of course, are DRM-free. For those of you who have “serious problems with this arrangement” (their words, not ours), refunds will be available. The servers go down on September 30, so start combing your collections, kids.
[Thanks, JC]
Read | Permalink | Email this | Comments


Posted in drm, piracy, riaa, customer service, CustomerService, yahoo, yahoo music, YahooMusic, compensate | No Comments »
July 26th, 2008 by
Filed under: Portable Audio
Hey, both of you Yahoo! Music Store customers, listen up. Just hours after Yahoo! affirmed that it would be powering down its DRM servers, along comes a spokesperson to alleviate any worries that you two will get screwed in all of this. According to Carrie Davis, customers “will be compensated for whatever they paid for the music,” and she continued on to state that Yahoo “had not yet decided what exactly it would do, but it would take care of its customers.” Some of the possible options include getting cash back for the money spent on tracks or receiving MP3 versions of the jams sans DRM (we’d take the former, thanks). Depressingly, there doesn’t seem to be a definitive time table laid out just yet for the restitution process.
Read | Permalink | Email this | Comments


Posted in drm, piracy, riaa, customer service, CustomerService, yahoo, yahoo music, YahooMusic, compensate | No Comments »
February 4th, 2008 by
Filed under: Portable Audio
Yahoo! Music (and its customers) is the latest victim of the digital media shakeout. However, unlike the shutdown of Sony’s Connect service which left customers stranded with DRM-laden tracks, Yahoo has struck a deal to send its existing subscription customers to the PlaysForSure-friendly Rhapsody music service from RealNetworks. The shift will occur sometime in “the first half” of 2008 and leave Yahoo Music’s payment plans and music libraries in tact for customers “for a limited time.” Eventually, Yahoo’s legacy customers will be required to sign up at Rhapsody’s relatively higher rates of $12.99 per month (Yahoo charged $8.99 per month or as little as $5.99 per month for a year paid in full). So, do you still think that the subscription model is a good thing? Just wait, the shake-out has only begun.
Read | Permalink | Email this | Comments


Posted in acquisition, merger, Rhapsody, yahoo, realnetworks, yahoo music, YahooMusic | No Comments »
February 4th, 2008 by
Filed under: Portable Audio
Yahoo! Music (and its customers) is the latest victim of the digital media shakeout. However, unlike the shutdown of Sony’s Connect service which left customers stranded with DRM-laden tracks, Yahoo has struck a deal to send its existing subscription customers to the PlaysForSure-friendly Rhapsody music service from RealNetworks. The shift will occur sometime in “the first half” of 2008 and leave Yahoo Music’s payment plans and music libraries in tact for customers “for a limited time.” Eventually, Yahoo’s legacy customers will be required to sign up at Rhapsody’s relatively higher rates of $12.99 per month (Yahoo charged $8.99 per month or as little as $5.99 per month for a year paid in full). So, do you still think that the subscription model is a good thing? Just wait, the shake-out has only begun.
Read | Permalink | Email this | Comments


Posted in acquisition, merger, Rhapsody, yahoo, realnetworks, yahoo music, YahooMusic | No Comments »
February 4th, 2008 by
Filed under: Portable Audio
Yahoo! Music Unlimited (and its customers) is the latest victim of the digital media shakeout. However, unlike the shutdown of Sony’s Connect service which left customers stranded with DRM-laden tracks, Yahoo has struck a deal to send its existing subscription customers to the PlaysForSure-friendly Rhapsody music service from RealNetworks. The shift will occur sometime in “the first half” of 2008 and leave Yahoo Music Unlimited’s payment plans and music libraries in tact for customers “for a limited time.” Eventually, Yahoo’s legacy customers will be required to sign up at Rhapsody’s relatively higher rates of $12.99 per month (Yahoo charged $8.99 per month or as little as $5.99 per month for a year paid in full). So, do you still think that the subscription model is a good thing? Just wait, the shake-out has only begun.
Update: To be clear, Yahoo Music will continue to offer streaming audio, music videos, web radio and other advertising-supported music offerings and integrate Rhapsody into its online portal. Only the subscription service is being shut down.
Read | Permalink | Email this | Comments


Posted in acquisition, merger, Rhapsody, yahoo, realnetworks, yahoo music, YahooMusic, yahoo music unlimited, YahooMusicUnlimited | No Comments »