Siemens developing call center voice-recognition software that determines age and gender

November 26th, 2007 by

We’re not certain why call center employees need even more reasons to treat customers condescendingly, but Siemens has announced that it’s developing tech that will “intelligently” assign reps to callers based on determinations of age and gender. No word on how the system makes the determinations, but we’re not going to be happy if we have to start doing Marilyn Monroe impressions just to get someone on the phone.